STAY COMPANY (“Company”, “We”, “Us”, “Our”) is committed to protecting the privacy and personal information of its residents, guests, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or make a booking with us.

1. Information We Collect

We may collect the following categories of personal information:

1.1 Personal Identification Information
Name, date of birth, gender, photograph, government-issued identification details (Aadhaar, Passport, Driving Licence, Voter ID, etc.).

1.2 Contact Information
Mobile number, email address, residential address, emergency contact details.

1.3 Booking & Stay Information
Check-in/check-out dates, duration of stay, room details, payment status, preferences, and service usage.

1.4 Payment Information
Transaction details and payment confirmation (card or bank details are processed securely by third-party payment gateways; STAY COMPANY does not store card details).

1.5 Technical Information
IP address, device information, browser type, and usage data when accessing our website or OTA platforms.

2. Purpose of Data Collection

Personal information is collected and used to:

• Process bookings and manage stays
• Verify identity and comply with legal requirements
• Communicate booking confirmations, updates, and notices
• Process payments and refunds
• Improve services and customer experience
• Ensure safety, security, and property management
• Comply with applicable laws and regulations

3. Information Sharing & Disclosure

Information may be shared:

• With OTAs for booking and reservation management
• With service providers under confidentiality obligations
• With government or legal authorities when required by law
• During business transfers such as mergers or acquisitions

4. Data Security

Reasonable administrative, technical, and physical safeguards are implemented to protect personal data. However, absolute security cannot be guaranteed.

5. Data Retention

Personal information shall be retained only for the period required to fulfill legal, operational, and regulatory obligations.

6. User Rights

Subject to applicable laws, users may request access, correction, deletion, or withdrawal of consent by contacting STAY COMPANY.

7. Cookies & Tracking Technologies

Cookies may be used to enhance user experience and analyze traffic. Users may manage cookie preferences through browser settings.

8. Third-Party Links

STAY COMPANY is not responsible for the privacy practices of external websites linked through OTAs or its website.

9. Children’s Privacy

Our services are intended only for individuals aged 18 years or above.

10. Policy Updates

STAY COMPANY reserves the right to update this Privacy Policy at any time. Updates shall be effective upon publication.

11. Governing Law

This Privacy Policy shall be governed by the laws of India, with jurisdiction in the courts of New Delhi.

12. Contact Information

For privacy-related queries or requests, please contact:

STAY COMPANY
📞 +91-9289271888